At Raytu Laser, we believe that successful cooperation goes far beyond equipment delivery. It is built on professional installation, hands-on technical support, and long-term partnership. Recently, our after-sales engineer Peter visited a customer’s facility to complete the on-site installation and commissioning of a Raytu glass cutting and marking machine, once again demonstrating our commitment to reliable global service.

The customer operates a professional workshop specializing in precision glass processing. As market demand continued to grow, the customer required a high-performance solution capable of delivering accurate cutting and clear, permanent marking on various types of glass. After careful evaluation, they selected Raytu Laser based on our proven laser technology, stable machine quality, and comprehensive after-sales support.

Upon arrival at the customer’s site, Engineer Peter first conducted a detailed assessment of the working environment, including electrical conditions, workspace layout, and safety requirements. Based on this evaluation, the installation plan was finalized to ensure the machine could operate at maximum efficiency and stability. The glass cutting and marking machine was then installed, leveled, and precisely adjusted in accordance with Raytu Laser’s technical standards.

During the commissioning stage, Peter performed a series of test runs using the customer’s actual glass materials. The machine delivered smooth cutting lines, excellent edge quality, and high-precision marking results, fully meeting the customer’s production expectations. Each system component—optical path, motion control, and software parameters—was carefully optimized to ensure long-term reliability and consistent output.

In addition to installation and testing, Peter provided comprehensive on-site training for the customer’s operators. The training covered daily operation procedures, software settings, maintenance guidelines, and basic troubleshooting methods. This hands-on guidance enabled the customer’s team to quickly become familiar with the equipment and confidently begin production.

Throughout the entire process, open communication was maintained. Peter patiently answered technical questions and offered practical suggestions to help improve workflow efficiency and reduce potential downtime. The customer expressed strong satisfaction with both the machine performance and the professionalism of Raytu Laser’s after-sales service, highlighting the value of direct on-site support.

This successful project reflects Raytu Laser’s customer-oriented service philosophy and our dedication to delivering complete laser solutions. Our glass cutting and marking machines are widely applied in architectural glass, decorative glass, electronic glass, and industrial processing, helping customers achieve higher precision and productivity.

At Raytu Laser, we remain committed to supporting our customers worldwide. From installation and training to ongoing technical assistance, our service team—represented by engineers like Peter—stands ready to ensure every Raytu machine operates reliably and efficiently throughout its lifecycle.