Putting The Customer First
30 Minutes Quick Response
24/7 Online Service
Pre-sales Technical Consultation
1. Professional Technical Guidance: Skilled technicians provide 24/7 service on equipment selection, application, transport (via Whatsapp, Phone, Email, etc.). Recommend the right power and table of laser machines accorrding to the material to be processed by customers;
2. Free Sample Service: Customers provide sample material or design files, we make free sample and free shipping to customers for inspection;
3. Product Customization Service: All components can be customized as customer required; We cooperate with most famous brand of laser machine components like IPG, Raycus, Max, JPT, Preciterc, Raytools, WXS, FUJI, Schneider, SMC, Hiwin, YYC and more.
Assist customers in planning, designing production sites, free customer training, etc.
1. Strictly implement the provisions of the contract. For each laser machine ordered by the customer, we will strictly abide by the product standards, conduct strict quality inspections, ensure quality and quantity to meet the requirements before shipment;
2. On-site inspections for machine usage. Assisting customers in planning and designing production sites in accordance with the actual conditions of water, electricity, gas to meet the equipment operating requirements;
3. When the equipment is delivered, provide customers with a complete set of equipment operation instructions, including installation guide, maintenance guide, unloading guide, training guide, etc.
1. Free installation, free software upgrade and free operation training; The warranty period of the machine is 3 years (excluding: optical lenses, cutting nozzles, etc.)
2. Offer Remote Service through online chat (whatsapp, wechat, telegram, skype, etc.)and phone to provide quick error diagnose and repair solution by skilled engineers.
3. During the warranty period, the company will also assign engineering and technical personnel to inspect on user equipment for routine maintenance and inspection of equipment.