• Facebook
  • Twitter
  • YouTube
  • LinkedIn
The customer service team is currently equipped with more than 200 professional employees, including pre-sale services, in-sale services, after-sales service, customer training and other professional teams, from technical process consulting, visits and sample inspection, customer site inspection planning and installation debugging , customer personnel training, equipment maintenance and repair, etc., provide 7*24 hours a full range of rapid response services.
Pre-sales Service

Pre-sales Service

Pre-sales Technical Consultation

1. Professional Technical Guidance: Skilled technicians provide 24/7 service on equipment selection, application, transport (via Whatsapp, Phone, Email, etc.). Recommend the right power and table of laser machines accorrding to the material to be processed by customers;
2. Free Sample Service: Customers provide sample material or design files, we make free sample and free shipping to customers for inspection;
3. Product Customization Service: All components can be customized as customer required; We cooperate with most famous brand of laser machine components like IPG, Raycus, Max, JPT, Preciterc, Raytools, WXS, FUJI, Schneider, SMC, Hiwin, YYC and more.

In-Sale Service

In-Sale Service

Assist customers in planning, designing production sites, free customer training, etc.

1. Strictly implement the provisions of the contract. For each laser machine ordered by the customer, we will strictly abide by the product standards, conduct strict quality inspections, ensure quality and quantity to meet the requirements before shipment;
2. On-site inspections for machine usage. Assisting customers in planning and designing production sites in accordance with the actual conditions of water, electricity, gas to meet the equipment operating requirements;
3. When the equipment is delivered, provide customers with a complete set of equipment operation instructions, including installation guide, maintenance guide, unloading guide, training guide, etc.

In-Sale Service
After-Sales Service

After-Sales Service

24/7 Service

1. Free installation, free software upgrade and free operation training; The warranty period of the machine is 3 years (excluding: optical lenses, cutting nozzles, etc.)
2. Offer Remote Service through online chat (whatsapp, wechat, telegram, skype, etc.)and phone to provide quick error diagnose and repair solution by skilled engineers. 
3. During the warranty period, the company will also assign engineering and technical personnel to inspect on user equipment for routine maintenance and inspection of equipment.